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Get Started with the Customertimes AI Platform

Start here. Two ways to get connected: Claude Code in your terminal, or the desktop bridge with Claude Cowork. Advanced setup for admins and developers below.

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The Customertimes AI platform puts your organization's skills and tools inside Claude, behind one corporate sign-in. You ask in plain English. It confirms with you before it changes anything, and records everything it does.

One distinction decides which docs you need. Users — everyone who works with Claude through the gateway, including developers who build with it — install a small client and sign in. No repository, no Rust toolchain, no server: the gateway runs hosted, and the two paths below are the whole setup. Maintainers — the people changing this codebase or operating the platform — are the only ones who ever clone and build; their docs are under Advanced.

Two ways for users to get connected. Pick yours.

I want Claude Code in my terminal

Connect Claude Code →

One command: get a connect code from your profile page, run the installer, and claude works against the hosted gateway with your organization's skills and plugins already synced. No checkout, no build. This is also the path for developers who want to build with the gateway's capabilities — the ready-made binary and install script cover it.

Prerequisites: an account on the instance. About two minutes.

I'm on Windows and want Claude Cowork

Install the Desktop Bridge →

Download the bridge, sign in with your normal Customertimes work account, and start asking. It runs in your system tray and keeps your skills in sync inside Claude Cowork and Claude Code. macOS and Linux are covered on the same page.

Prerequisites: a Customertimes account created by an admin (or open registration on your instance), and an admin to have set up the gateway. About two minutes.

The Short Version

For a user, getting connected is three steps and no account creation:

  1. Install the desktop bridge. The Windows download is on the homepage; other platforms install via the bridge script — see Install the Desktop Bridge. It runs in your menu bar or system tray and keeps your skills in sync inside Claude Code, Cowork, and Codex.
  2. Sign in with your passkey. There is no password. Register once at /admin/register with the email your admin created you with (or, where open registration is on, any email), enrol a passkey, and your role and project decide what you can reach; see Authentication.
  3. Approve the device link and ask. The skills are already installed — browse the catalogue for what to try first.

What to Ask

Browse the full skills catalogue — every skill lists what it does and example questions covering consultancy, brand, and governance.

Enterprise Administration

The enterprise operations handbook — nine pages covering user and access management, projects, analytics, cost controls, model routing and data residency, audit and observability, safety guardrails, tool governance, and the roadmap. Every page ends with its verified evidence: the tagged end-to-end tests and screenshots that prove the capability, and the commands to replicate them.

Advanced

Everything below is for admins standing the gateway up for an organization, operators running the platform, and maintainers building it from source. If you just want to use it — even to build applications with it — the two user paths above are all you need, and nothing here applies.

Setting up for your organization (admins):

  • User & Access Management — invites, roles, project, sessions, and how accounts are created
  • Authentication — passkey sign-in, registration, roles as entitlements, sessions and route protection

Running the platform:

  • Dashboard Usage — real-time metrics, activity feed, and health indicators
  • Gateway API — the /v1/messages endpoint and its governance

Developing and deploying: